Recently, ZBOM Home won three professional certifications from the China Furniture and Decoration Chamber of Commerce, or CFDCC: Five-Star Enterprise for Product Quality Evaluation in the Home Furnishing Industry, Five-Star Enterprise for Service Capability Evaluation in the Home Furnishing Industry, and 5A Enterprise for Credit Evaluation in the Home Furnishing Industry. With full marks across all three categories, the company demonstrated its comprehensive strength in product quality, service capability, and credit construction. As a grassroots organization of the All-China Federation of Industry and Commerce, CFDCC is a national first-level chamber of commerce approved by the State Council and registered with the Ministry of Civil Affairs, and its industry evaluation results are highly professional and authoritative.

Quality is the foundation of an enterprise. For many years, ZBOM Home has deeply cultivated the construction of a comprehensive quality management system, continuously promoted the upgrading of industry standards, and strengthened the foundation of product quality with a strict quality-control system.

Located at the Hefei headquarters, the ZBOM Home Testing Center is the technical support point for product quality control. In 2015, the testing center successfully received accreditation from the China National Accreditation Service for Conformity Assessment, or CNAS, and signed international mutual recognition agreements, giving its testing data global credibility. The center has 10 professional laboratories and is equipped with internationally advanced testing equipment such as five-cubic-meter climate chambers, gas chromatograph-mass spectrometers, and liquid chromatographs. It can conduct more than 100 testing items, providing comprehensive technical support for quality control throughout product research and development, production, and delivery.

At the same time, ZBOM Home has successively passed a number of international authoritative certifications, including ISO 9001 quality management system, CQTA quality verification, ISO 14001 environmental management system, and ISO 45001 occupational health and safety management system. It has built a high-standard full-chain quality-control system from source material selection to final delivery, achieving comprehensive and standardized management of product quality across all processes. Through diverse training activities such as Quality Month, the company has internalized quality awareness into employees' behavioral standards. Its continuously improving quality management system has driven internal quality improvement and effectively increased customer satisfaction.

Following a customer-centered service philosophy, ZBOM Home creates high-quality and refined service experiences for users and has built a full-chain housekeeper-style service system covering pre-sales, in-sales, and after-sales:

Housekeeper-style installation service: based on online and offline collaboration, it realizes transparent and information-based management of the full process from order placement to on-site installation, improving service-process efficiency by 50 percent and giving users peace of mind throughout the process.

Six guarantees: covering multiple core dimensions such as product quality, environmental standards, and after-sales response, it provides users with multiple layers of protection and safeguards the consumer experience in all aspects.

Dedicated 400 call center: providing 7. by 10 hours of human service and fast connection within 20 seconds, it responds to customer needs at the first moment, handles issues efficiently, and delivers attentive service throughout the day.

Since the brand was founded, service has been regarded as an important part of its core brand value. The Smile Action customer revisit program has continued since the early days of the brand. After more than 20 years of continuous cultivation and practical accumulation, Smile Action has formed a branded operation system built on three pillars: 365-day proactive maintenance, 48-hour emergency response, and exclusive rights for existing customers. It has become a signature symbol of ZBOM Home's service system, continuously conveying brand warmth and original service commitment to users.

Credit is the cornerstone of the market economy. A good credit system can not only reduce market transaction costs and promote healthy development of the market economy, but also serves as one of the core competitiveness factors of modern enterprises.

Facing market fluctuations and challenges, ZBOM's choice has never changed: it does not lower quality standards because of environmental volatility, nor does it waver in its commitments to consumers because of short-term pressure. From strict control of product quality to the implementation of its housekeeper-style service system, from the standardized governance of an A-share listed company to maintaining an AA issuer credit rating for many consecutive years, integrity for ZBOM Home is not an abstract concept but a practice sustained consistently for more than 20 years.

In the future, ZBOM Home will continue to deepen research and development innovation and strengthen its brand foundation. It will also further improve its service system and enhance customer satisfaction, staying true to its original aspiration and craftsmanship to create comfortable and beautiful living spaces for every family.

Source: ZBOM Home official WeChat account